CME Video Series

Continuing Mediation Education (CME and CLE) video programs for immediate download and viewing for today’s busy professionals. Complete half of your CME requirement (8 hours) at your convenience with no onsite course requirement. Learn from a world class experts and conflict resolution professors. Receive your certificate of completion with each video selection.

Mediation Certification

See the latest Florida Supreme Court Mediation Certification Program offered by ICRC. ICRC provides state of the art mediation training for today’s savvy professionals. Learn from the foremost thought-leader and professor Alexia Georgakopoulos, Ph.D. who has successfully trained thousands of mediators and has taught graduate students in conflict resolution for over two decades.

Conflict Resolution Services

Need an expert mediator, facilitator, arbitrator, peacemaker, or conflict consultant? Alexia Georgakopoulos, Ph.D. provides alternative dispute resolution services in Family (ie. divorce), Commercial, Corporate, Government, and Community matters. Contact ICRC today to set up an appointment to discuss a cost effective approach to resolving conflict in a civil manner.


Upcoming Courses

Our Mission

The Institute of Conflict Resolution and Communication (ICRC) is a premiere educational provider of conflict resolution and communication programs with a multidisciplinary focus. ICRC applies a holistic perspective to all programs, which is based on strong theory, solid research, and best practices. Our programs are based on the foundations of academic scholarship and best practices. All trainings are relevant for professional development as well as personal growth. ICRC delivers state of the art programs for professionals and practitioners with a delivery format that is far from traditional training!


Top Experts

Alexia Georgakopoulos

Alexia Georgakopoulos, Ph.D., is the Director of ICRC and she is the Primary Trainer who conducts and presents trainings. She is a professor, practitioner, and world class expert in conflict resolution and communication with two decades of work in the fields. She is the editor of The Handbook of Mediation published by Routledge. She has recently been interviewed and appeared on NBC’s Today Show and discussed the topic of Peace in a diverse world.



Although I am studying Conflict Analysis and Resolution as a degree, this certification course has enlightened me in an advanced way that will help me in my program of study and future classes. Moreover, this course has enhanced my mediation skills.

Gail Becker, Ph. D. Candidate in Department of Conflict Analysis and Resolution at NSU

Excellent program! All litigators should take this mediation class!

Lisa Bobotas, Attorney at Law, Cohen and Bobotas, Miami, FL

The ICRC Certified County Mediation Training Course was astutely and professionally taught, presented, and directed very precisely by Dr. Georgakopoulos. The course contained material that was substantial and meaningful. There were plenty of hands-on activities that enabled the participants to better understand mediation, the mediator, ethics and much more.

Joseph Zabielski

The class was excellent! Dr. Georgakopoulos is a phenomenal professor, with a wealth of knowledge and an incredible ability to transmit information to her students. Also, the student body was great! I met wonderful people with an interesting variety of backgrounds.

German Morales, Law Offices of German Morales, P.A.

This workshop combined content, practice with reflection in a very positive manner. Hands on experiences in ethics and diversity issues were very meaningful.

Tatjana Martinez, Professor NSU, Fischler School of Education & Human Services