About ICRC

About ICRC…

The Institute of Conflict Resolution and Communication (ICRC) is a premiere educational provider of conflict resolution and communication programs that stands apart because our signature approach is both multidisciplinary and humanistic, rooted directly in the conflict resolution field. ICRC applies a holistic perspective to all programs, which is based on strong theory, solid research, and best practices. Our programs are based on the foundations of academic scholarship and best practices. All trainings are relevant for professional development as well as personal growth. ICRC delivers state of the art programs for professionals and practitioners with a delivery format that is far from traditional training!

The Trainers & Faculty Members of ICRC…

The trainers affiliated with ICRC are world class  experts in a variety of fields that include, but are not limited to business, law, conflict resolution, psychology, family therapy, education, anthropology, accounting, and communication. ICRC trainings are offered from a multidisciplinary perspective. Faculty members are experts in their fields. Check them out on the Guest Faculty link. It is no surprise that ICRC programs are interactive, engaging, and enriching while they provide participants with opportunities to network. A hallmark of ICRC trainings is the skill-building sessions with the service of personal conflict coach along the way.

Did You Know…

The career of “MEDIATOR” made U.S. News & World Report’s list of “Best Careers” for three years in a row.

The profession of mediator is  in demand and relevant in contemporary times.

The services of mediators are being sought out increasingly greater today than ever in the past!

Mediators can make $300 an hour.

Mediation is a very rewarding career by helping people with their disputes!

The Story Behind ICRC…

As an authority, visionary, and leading expert in mediation and conflict resolution, I work as a practitioner, trainer, and educator in the field to re-imagine conflict from a destructive force to a transformative opportunity. I am a professor with over 23 years in the Department of Conflict Resolution Studies at Nova Southeastern University, one of the earliest graduate Ph.D. Conflict Resolution Programs in the nation established more than 30 years ago. I founded ICRC in 2007 to deliver a level of mediation and conflict resolution education to professionals in the public that most trainings simply cannot match. As editor of The Mediation Handbook: Theory, Research and Practice, I collaborated with leading experts in the mediation and conflict resolution field. I apply the most contemporary theory, research, and practice methods shaping mediation and conflict resolution today. I also bring extensive real-world experience, having mediated thousands of complex cases across circuit and family matters, including disputes that remained unresolved after other approaches failed. That combination of scholarship and practice is the signature foundation of all the offerings at ICRC.

ICRC is also shaped by my work in real-world, high-stakes conflict as an expert and recognized peacebuilder and mediator.  My work with Mediators Beyond Borders, includes engagements related to conflicts and wars in the Middle East and Ukraine, and I bring that lived complexity into everything we teach and do at ICRC. The signature element of all ICRC programs and services is that they are Transformative, Humanistic, and Multidisciplinary. Transformative means we focus on changing the interaction patterns that keep conflict stuck, so outcomes are sustainable, not just negotiated. Humanistic means we center compassion, dignity, voice, and psychological safety so parties feel empowerment and self determination. Multidisciplinary means we draw from the best of conflict resolution research, negotiation, communication, and relational dynamics across disciplines of study to address the real forces in conflict such as identity, narratives, culture, power, and history.

Whether you come to ICRC for mediation or conflict resolution training, you will experience an approach designed to transform people and conflict. Most importantly, you will be prepared to tackle conflict with not only the “know how”, but also with real competencies based on evidence-based best practices. 

I welcome you to contact us and let us know how we can assist you!

Why Choose Us

• To learn from world class professionals and educators in the field!
• To proudly display your Florida Supreme Court Certificate!
• To start an exciting career as a mediator!
• To learn how to effectively mediate conflict!
• To receive CME and/or CLE credits!
• To understand the mediation process.
• To enhance your conflict management skills!

Perfect for

Perfect for, but not limited to individuals involved in the following fields: Business, Law, Family Therapy, Psychology, Healthcare, Mental Health, Education, Criminal Justice, Conflict Resolution, Environmental Studies, Human Resources, Entertainment, and Social Sciences. Perfect for people who are representing clients in mediation sessions regularly and people who themselves will be involved with mediation as parties.

About the Director

Alexia Georgakopoulos, Ph.D., is a Professor in the Department of Conflict Studies at Nova Southeastern University, USA. She is the Director of the Institute of Conflict Resolution and Communication, a conflict resolution training and consulting firm specializing in delivering educational training and certification to professionals. A world class scholar and practitioner in mediation with numerous articles, book chapters, and speaking engagements, she was featured on NBC’s Today Show to discuss peace in the diverse world.

Alexia Georgakopoulos is the Editor of The Handbook of Mediation: Theory, Research and Practice, by Routledge, 2017 (click here for details).

Alexia Georgakopoulos, Ph.D. works in both domestic and international contexts. She is approved by the Florida Supreme Court as a qualified primary trainer for Florida Supreme Court Certification in Mediation. Her training is based on two decades of experience, practice, and academic work.

Alexia Georgakopoulos, Ph.D. works as a professional trainer and consultant for multinational organizations, school systems, healthcare organizations, family systems, governmental agencies, religious organizations, community-based organizations, and international organizations. She delivers mediation, facilitation, communication, diversity, and conflict management trainings.

Training Locations

Primary Training Location: Nova Southeastern University – Carl Desantis Building

The Carl DeSantis Building is home to the H. Wayne Huizenga School of Business and Entrepreneurship’s undergraduate, master’s and doctoral programs. Its state-of-the-art amenities provide our students with a comfortable, professional, contemporary and functional academic environment.

The Institute of Conflict Resolution & Communication has chosen this facility because it provides a comfortable learning environment with state-of-the-art conference facilities. For your convenience, the DeSantis Building includes an Einstein Bros. Bagel store.

Parking is available in multi-story parking garage adjacent to the Carl DeSantis Buidling. Public parking costs $1/hour.

Primary Training Location: Florida Atlantic University (FAU)